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Frequently Asked Questions

 

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Q: Where do I purchase Keedex products? A: Keedex does not sell direct. Keedex products are sold through wholesale distribution to be sold on a retail basis. Our wholesalers are lock and metal fabrication product distributors. We have included a full list of our wholesale distributors on this website under the heading "distributors". We will be very happy to assist you by phone or e-mail in selecting a wholesale distributor or local retailer who would be able to acquire the product(s) you require. If you are a consumer or handyman: Your locksmith has access to our products as a Keedex dealer (see our links page for further information).
Q: How much do Keedex products cost? A: The retail price list is available online. Check with your distributor for dealer pricing.
Q: What is the availability of Keedex products? A: Keedex does not expect our distributors or dealers to carry our full product line, so we have a generous drop ship policy. If you find your distributor doesn't have what you need in stock, ask them to drop ship the product to you (they do not have a minimum order to fulfill in order to place your order). Upon receipt of the P.O. we will generally ship within 24 hours.
Q: What distributor carries this item?
A: Keedex does not keep track of what items our distributors carry on their shelves. We can however, let you know the distributors that purchased a particular item recently.
Q: When can my order ship? A: Orders are usually shipped same day the purchase order is recieved.
Q: Can I buy directly from Keedex? A: No. Keedex only sells through wholesale distribution and we have hundreds of distributors across the U.S. and several other countries, including Canada, Germany, France, and Austrailia.
Q: Do Keedex products have a warranty?

A:

Limited Warranty –

Keedex, Inc. warrants that its products will be free from defects in materials and workmanship (excluding oxidation or discoloration) for a period of one year from the date of sales to the user. Our only obligation will be to replace the defective product or parts upon inspection, together with proof of purchase from one of our agents dated within the warranty period. We assume no liability for any labor charges regarding the removal or reinstallation of the products; nor will we cover any freight, postage or handling expense relative to the product. Damage caused by accident, misuse, abuse or improper installation are not covered by this warranty. Except as expressly stated herein, there is no warranty, whether expressed or implied, provided by Keedex, Inc. No other person has authority to assume any obligation or liability in addition to this warranty.

Q: Can I will-call my order? A: Of course you can! When you make your order with your distributor, make sure they understand you want to will call the order. This request should be written on their purchase order.
Q: Can my order be drop shipped? A: Yes, Keedex has a very liberal drop ship policy. Your distributor has no minimum order to meet, so even a small order can be drop shipped. Expect to pay shipping as small orders do not meet free shipping minimums.
Q: Can Keedex make a special order weldable box for my lock application? A: Yes, we make special boxes on request. Minum order of 30 is the general rule.
Q: How do I get my locksmith store or gate fabrication company listed on your "links" page? A: Keedex will be glad to list your company's website as a retail supplier of our products. E-mail us with the information and we will list you under that category.
Q: How do I keep current on new Keedex products?

A: On our home page at the bottom is a "join our mailing list" sign up. We promise not to spam you and only provide pertinent current information.

Q: Does Keedex have a Facebook or Twitter Page?

A: Yes- become a friend of Keedex on Facebook or let us Twitter you. There is always something interesting going on in our social network.

 

Q) How do I become a Keedex distributor.

A: Keedex has specific guidelines for becoming a wholesale distributor. Wholesale distribution must be your primary business. Initial minimum order is required. Call or e-mail for further information.

Q) What is the grade of stainless steel used in our gateboxes that are stainless?

A: Keedex boxes are 16 guage 302 grade stainless steel.

Q) What is the grade of aluminum used in our gateboxes that are aluminum?

A: Keedex uses 50-52 grade aluminum for our USA made aluminum boxes. The exceptions are made in China like our K-BXSGL-AL and K-BXDBL-AL use a thinner material.

Q) What is the type of steel we use in our gate boxes?

A: Most of the Keedex steel boxes are 14 guage, hot rolled - pickled and oiled steel. We use this because it is a clean metal and does not rust easily.

Q) What is the type of stainless steel we use in our USS grade flex conduit?

A: All flex products starting with "K-USS" are 300 series stainless steel, Non-UL Aircraft Grade Type ISS.

   
Frequently Asked Questions